Standard Delivery: Orders will be dispatched by the end of the working day following receipt of your order - if not sooner (subject to stock availability). We generally use Royal Mail or Collect+ for smaller items and a nationwide courier for heavier parcels. Delivery is usually made within 3-5 working days.
Express Delivery: Orders will be despatched the same working day if we receive your order by 12:30pm (subject to stock availability). We generally use Royal Mail FIRST CLASS post for smaller items and a nationwide courier for heavier parcels. Delivery is usually made within 1-2 working days.
Guaranteed Next Day Delivery: Orders will be despatched on the day of receipt (if placed by 2:00pm and on working days only & subject to stock availability) by Royal Mail Special Delivery for smaller items and overnight courier for larger items, with delivery the next working day.
Saturday Delivery: We offer a Saturday delivery service which can be useful for those who are usually away from home during weekdays. Orders for this service must be received by 12:30pm on the Friday. We use Royal Mail Special Delivery Saturday Guarantee for smaller orders and a nationwide courier for heavier items. When being delivered with the nationwide courier the shipment is guaranteed by 2:00pm. (subject to stock availability)
FREE Delivery for orders over £29.
If you spend £49 or more in store you will qualify for FREE Standard Delivery. Don’t worry if you need it faster than the Standard 3-5 days. You will be able to upgrade to the Express or the Guaranteed Next Day Delivery at the checkout stage.
Click & Collect
If you live locally take advantage of our click and collect service. It really is as simple as it sounds:
‘just click online – collect anytime!’.
Check out with our online shopper, & you can request a collection at our pet shop in Thorley Park or our collection point located at woodside in Bishops Stortford. We will simply send you an email when your order is ready for collection at your specified location
Please note that Saturdays & Bank Holidays are not considered a working day by Royal Mail or courier companies and next day (not Saturday service) orders placed after 12:30pm on Thursdays or before 2:00pm on Fridays are therefore likely to be delivered on Monday rather than Saturday. Also, there are some geographical exceptions applicable to the next day & Saturday delivery service, such as distant or remote areas of Scotland, Northern Ireland and the islands of Britain. If in doubt, please call us for further information.
Standard service: £3.95 - Express service: £5.95
Guaranteed Next day service: £8.95 - Saturday service £20.95
This charge covers your entire order however large or small
Please note: Some geographical exceptions apply to deliveries to distant or remote areas of Scotland, Northern Ireland and the islands of Great Britain regarding items weighing over 2Kgs.
Remote delivery surcharges
Some areas throughout the UK are considered as remote areas by our courier and will incur an additional charge to shipping. The full list of postcodes that relate to this additional fee are as follows:
AB37-AB38, AB44-AB45, AB53-AB56 (ABERDEEN), CA18-CA27 (CARLISE), HS1-HS9 (OUTER HEBRIBES), IM (ISLE OF MAN), IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12 (INVERNESS), KA27-KA28, KW (KIRWALL), LA15-LA23 (LANCASTER),PA20, PA21-PA38, PA41-PA49, PA60-PA78, PA80-PA88 (PAISLEY), PH17-PH26, PH30-PH44, PH49-PH50 (PERTH), TR21-TR25 (TRURO), ZE (LERWICK)
If the delivery address to select is within the above areas the apropriate cost will be calculated before you confirm your order. It is your responsibility to enter your full postcode. If the full postcode isnt entered this can delay your order & may be subject to additional shipping charges.
Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. We'll happily send your purchase to your work or a neighbour if this helps. If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
Fin & Fur Super Premium range may come directly from the factory & will be delivered via DPD. If the Fin & Fur Super Premium product that you have ordered has 'Online Only' in the title this will come directly from the factory & when uprgrading the delivery options to Express Delivery this will need to be ordered by 10am to be dispatched the same business day, otherwise this will be dispatched the following business day.
Please Note We are unable to ship any frozen products. All frozen products on the site are for Click & Collect only.